Customers increasingly expect the implementation of services based on specific tasks, expected quality, flexibility and a multi-service approach. Each model of technical maintenance corresponds to different activities and allows to achieve different operational and economic effects. What to look for when creating a dedicated maintenance strategy and what are the pros and cons of the maintenance models used? These and other questions in the context of SLA and KPI will be answered during the Facility Management meeting by Renata Skowrońska, Senior Business Development Manager at Dussmann Poland. You're welcome !